Contact Sunrun Customer Service
Sunrun Phone Numbers and Emails
Toll-Free Number:
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(844) 321-6937New customers
Customer Service:
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(855) 478-6786Existing customers
Sunrun Emails:
How to Contact Sunrun?
Most Popular Number:
| Total calls: 343 | Issues resolved: 21 | Last call: May 20, 2025 |
Sunrun Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sunrun Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sunrun is 8443216937. 64% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Sunrun may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Sunrun Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Sunrun is 8443216937. 64% of consumers used this number to address their issues and concerns.
The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as Sunrun may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Sunrun mainly because of product/ service, request for information, payments and charges.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
The best email to contact Sunrun is customercare@sunrun.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Sunrun Website:
Sunrun Help Center:
Corporate Office Address:
Sunrun Customer Service Reviews
I was excited but that feeling left when I realized the job was incomplete, Also I have a referral This experience left me wondering about Sunrun,
How Good is Sunrun's Customer Service?
Summary of Sunrun Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Sunrun?
Product/ Service Question:
- “Thinking my system is down again”
- “Roof leak”
- “Complain”
Payments and Charges Question:
- “Billing”
- “Make payment”
- “Billing questions”
Request for Information Question:
- “Asking power wall question”
- “Need assistance to turn on my solar”
- “I would like to request information about the tax papers for the sunrun solar panels. Thank you.”
Staff Question:
- “Transfer of service”
- “Check services”
- “Transfer service from previous owners of my new house”
Activation/ Cancellation Question:
- “Cancel”
- “Cancelacion de contrato”
- “Necesito cancelar”
Account Question:
- “QM Code for tax credit”
- “Sign on bonus”
- “Ifsc code worng I want withdrawal my amount”
Website/ Application Question:
- “Need to schedule roof repair from installation of solar panels.”
- “Titun installed my panels.does bankruptcy effect me”
- “New installation”
Return/ Replace Question:
- “To change my credit card number”
- “Panel replacement necessary”
- “Incorrect email”
Cards Question:
- “Visa card blocked for automatic payment”
- “My credit card I use to pay monthly payment got hacked - will get NEW number tomorrow”
Employment Question:
- “Sunrun didn't finish the job.”
- “Need a w2”
Shipping and Delivery Question:
- “Tracking Ford Charger Pro”
- “Getting a copy of my contract, not received my pre paid visa”
Refund Question:
- “Still waiting for Costco refund, already 8 months”
Other Question:
- “Get a copy of contract agreement”
- “Trip breaker”
- “Possible scam text”
Compare Sunrun Customer Service To
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